Version 1.0, effective 10 Oct 2026
Welcome to RSA Web Design. These Terms and Conditions are entered into with RSA Web Design (Pty) Ltd ("RSA Web Design", "we", "us") and govern your use of our website design and hosting services. By engaging our services, you agree to be bound by these terms.
RSA Web Design provides professional website design, development, and hosting services for South African small businesses. Our services include:
We offer three service tiers: Starter, Professional, and Premium. Each tier includes different features and support levels as outlined on our pricing page. Services are subject to a one-time setup fee and recurring monthly hosting fee.
A setup fee is payable before work commences. Setup fees vary by service tier and must be paid in full via PayFast or approved payment method.
The setup fee is fully refundable until you approve your website design. If you cancel before approving it, we refund the setup fee in full. Once you approve the design you have accepted the completed website, and the setup fee is no longer refundable. See 7.2.
Monthly fees for every recurring service, including website hosting, email hosting and domain and DNS management, are charged in advance, once a month on your billing date. For a new subscription your billing date is the first day of the month: nothing is charged on the day a service is activated, and its first monthly charge is made on the first day of the following month. A service added to an existing subscription is charged from that subscription's next billing date. If you resume a cancelled subscription before the period you have paid for ends, it keeps its billing date; if you resume it after that period has ended, your billing date becomes the day you resume and the first charge is made that day.
By activating a recurring service, you authorise RSA Web Design to collect its monthly fee automatically through our payment provider, PayFast, from the card you set up at checkout (or any card you later replace it with in your client portal), on your billing date each month until the service is cancelled under 7.2. Each charge is the total of the monthly fees of your active services, each at the rate shown in your client portal when you purchased it, unless changed with notice under 12.
We confirm the date of your first charge when you activate a service, and email you a reminder before each monthly charge after that. Your next charge and its date are always shown in your client portal. If a monthly charge fails, your services may be suspended until it is paid (see 7.3).
All recurring services are billed monthly in advance. We do not offer annual prepayment or an annual discount.
Professional email hosting is an optional add-on service, charged per mailbox per month at the rate shown on the Business Email page of your portal at the time of purchase. It is not included with any package.
Domain registration and DNS management is an optional add-on service, charged per month at the rate shown in your client portal at the time of purchase. Where we register a domain on your behalf, the registration and renewal costs are covered by that monthly fee and are not billed to you separately.
A domain registered on your behalf under this add-on is a fully managed service: RSA Web Design is recorded as the registrant, administrative and technical contact, and manages registration and renewal for you. If you cancel and wish to keep the domain, we will transfer it to you or to a provider of your choosing on request.
Domain transfers are subject to the rules of the relevant registry and registrar. A domain generally cannot be transferred for 60 days after it is first registered, or for 60 days after a change of registrant. If you cancel, DNS hosting ends together with the service and your website and email will stop resolving. If you wish to take the domain with you, we will transfer it to you or to a provider of your choosing once the applicable waiting period allows; the off-boarding fee disclosed in your client portal before you confirmed the purchase applies, and any transfer fees charged by the registrar are for your account. The full terms applicable to a domain we register are shown in your client portal before you confirm the purchase.
Clients who already own a domain may point it at their website without taking this add-on, in which case the domain stays with its existing registrar and DNS provider.
DNS hosting for a domain you already own is available as a separate monthly add-on, again at the rate shown in your client portal. Under this add-on the domain remains registered in your name with your existing registrar, and that registrar account and its renewal remain your responsibility; only the nameservers are delegated to RSA Web Design, by you, and may be changed back by you at any time.
Where a refund is due under these terms, we pay it through our payment provider, PayFast, back to the card or account the original payment came from, for the amount we approved. Once we have sent it, how long it takes to reach you depends on your bank or card issuer and is outside our control: it usually shows within a few working days and can take up to 10 working days.
A bank or card issuer can delay or refuse a refund to the original card, for example because of a card limit or a closed card. If that happens we will tell you and arrange another way to pay you the same amount, which may need your bank account details. Refunds are paid in South African rand; if your card is in another currency, the amount you receive can differ because of exchange rates and your bank's own fees, which we do not cover.
Asking for a refund is not the same as receiving one: we decide each request under these terms and tell you the outcome on your support ticket.
Clients are responsible for providing all content including text, images, logos, and other materials in a timely manner. RSA Web Design is not responsible for delays caused by late content submission.
Clients warrant that they own or have the right to use all content provided. Clients are responsible for ensuring content does not infringe on third-party copyrights, trademarks, or other intellectual property rights.
Clients are responsible for the accuracy of all information provided on their website, including business details, pricing, and service descriptions.
Upon full payment of all outstanding fees, clients receive a license to use the website design and code for their business purposes. RSA Web Design retains ownership of the underlying code framework and design templates.
RSA Web Design reserves the right to showcase completed client websites in our portfolio and marketing materials unless otherwise agreed in writing.
We aim for 99.9% uptime for all hosted websites. However, scheduled maintenance, force majeure events, and issues beyond our control may cause temporary downtime.
Regular backups are performed automatically. However, clients are encouraged to maintain their own backup copies of all content.
Each service tier includes a set number of content updates per month. The allowance for your tier is the one shown for it in your client portal at the time of purchase.
Technical support is provided through the client portal and by email during South African business hours (Monday-Friday, 09:00-18:00 SAST), excluding South African public holidays. Response times are measured in business hours only: a request received outside business hours is treated as received at the start of the next business day.
Our first response targets are:
These targets apply to our first substantive response to a request. We do not commit to a resolution time, because that depends on the nature of the issue; we will keep you updated on progress until the request is resolved.
Support covers technical issues with hosting, website functionality, and minor content updates. Major redesigns or new features may incur additional charges.
Services commence upon payment of the setup fee and continue on a month-to-month basis until cancelled.
You may cancel at any time from your client portal. No notice period applies and you do not need to email us, although you are welcome to.
Before you approve your website design: cancelling refunds your setup fee in full. Refunds are paid as set out in 2.6. Any domain service is separate: a domain we registered for you, or DNS management, is a monthly add-on that is not affected by cancelling a website and is cancelled on its own.
After you approve your website design: your approval is a signed electronic acceptance that the website has been built and is complete. From that point the work has been delivered, and the setup fee is not refundable whether or not you continue with hosting. Your website and services stay active until the end of the period you have already paid for, and are then removed. No refunds are provided for partial months.
The content export described in 7.5 is available to you either way. We provide it because the content is yours, not as a condition of any refund, and requesting it does not make a delivered website refundable.
If payment is not received within 14 days of the due date, services may be suspended. If payment is not received within 30 days, the account may be terminated and all data deleted.
We reserve the right to terminate services if clients breach these terms, engage in illegal activities, or use services in a manner that causes harm to our infrastructure or other clients.
Upon cancellation or termination of services, the following provisions apply:
a) Content Ownership: You retain full ownership of all content provided to us, including text, images, logos, videos, and business information.
b) Content Export: Upon request, we will provide a downloadable package containing:
c) Source Code and Infrastructure: The underlying website source code, custom components, CSS frameworks, JavaScript functionality, hosting infrastructure configuration, Lambda functions, API integrations, and proprietary development tools remain the intellectual property of RSA Web Design and are not transferable. The setup fees paid do not include transfer of source code ownership.
d) Export Timeline: Content export must be requested within 30 days of the effective cancellation date. Requests should be submitted to support@rsawebdesign.co.za. After 30 days, data may be permanently deleted from our systems as part of our standard data retention policy.
e) Building a New Website: You are free to hire another web design provider to build a new website using your exported content. The static HTML export provided is for reference purposes to help recreate the design and layout, but it is not a fully functional website package.
f) Domain Names: Where you registered your own domain and we provide DNS hosting for it, the domain remains registered in your name with your own registrar and you retain ownership of it throughout. We will assist with transferring DNS management to your new provider upon request, and you may redelegate the domain's nameservers yourself at any time.
Where we registered a domain on your behalf under the domain add-on, RSA Web Design is recorded as the registrant, administrative and technical contact, as disclosed to you in the client portal before you confirmed the purchase. If you wish to take the domain with you, we will transfer it to you or to a provider of your choosing, subject to the applicable registry waiting period (a domain generally cannot be transferred for 60 days after registration or after a change of registrant), the off-boarding fee disclosed to you in the client portal before you confirmed the purchase, and any transfer fees charged by the registrar, which are for your account.
g) Email Hosting: If you use our email hosting service, you should export all emails and contacts before cancellation. We will provide instructions for email migration to your new provider. Email data will be deleted 30 days after service cancellation.
RSA Web Design is not liable for any loss of business, revenue, or data resulting from service interruptions, unless caused by our gross negligence.
We use third-party services for cloud hosting and PayFast for payments. We are not responsible for issues arising from these third-party providers. The processors that handle personal information are identified in our Privacy Policy.
Our total liability for any claim related to our services is limited to the amount paid by the client in the preceding 3 months.
Clients may not use our services for:
We comply with the Protection of Personal Information Act (POPIA) and handle all personal data in accordance with South African data protection laws.
Clients retain ownership of all data and content uploaded to their websites. We will not access, use, or disclose client data except as necessary to provide services or as required by law.
Data submitted via website contact forms is collected on behalf of clients. Clients are responsible for complying with POPIA requirements when collecting personal information from website visitors.
RSA Web Design reserves the right to modify these Terms and Conditions at any time. Changes will be posted on this page with a new version number and effective date. Continued use of services after changes constitutes acceptance of the modified terms.
We reserve the right to change pricing with 60 days written notice to existing clients. Current clients will be notified of price changes via email and may cancel services if they do not agree to the new pricing.
These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes will be resolved in the courts of South Africa.
For questions about these Terms and Conditions, please contact us: